Getting started with check-in

Record arrivals on site using the guest list or a QR code. Prepare check-in and check in your first guests.

Module: Check-in
From plan: All plans
Role: Admissions team with access to the event
Time: approx. 5 minutes

Before you start

You have access to the relevant event.
The guests have already been added to the event.
For QR code check-in, you need the guest’s relevant QR code and a device that can scan it.

Step by step

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Open the event overview and select the event for which you want to manage admissions.
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1. 1Open Event Overview
2. 2Select Event
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Open check-in within the selected event. Before admissions begin, check that you are using the correct guest list.
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1. 1Open Check-in
2. 2Verify Selected Event
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For list-based admissions: Find the arriving guest in the list, confirm their name and check in that guest entry.
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1. 1Search Guest
2. 2Match Names
3. 3Check-in
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As an alternative to list-based admissions: Use QR code check-in and scan the arriving guest’s QR code. Check the on-screen feedback before continuing.
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After check-in, confirm that the guest is recorded as checked in. Only then move on to the next guest. Do not also use the other method for the same arrival.
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Example

Alex Beispiel arrives at a reception hosted by Muster GmbH. The admissions team finds the name in the guest list, completes check-in and checks the entry. The next guest presents a QR code and is checked in using that method instead.

Result

Guests who have arrived are recorded as checked in for the event.

Common problems

A guest cannot be found in the list.

Cause: You may have opened the wrong event, or the guest may have been added under a different name.

Solution: Check the event and confirm the name with the guest. If there is still no matching entry, contact the event organisers to resolve this.

A QR code cannot be read.

Cause: The code may be blurred, obscured or difficult to read.

Solution: Ask the guest to display the complete code clearly and try again. If needed, use list-based check-in after verifying the matching guest entry.

Tips

Open the correct event before admissions begin.
For identical or similar names, compare the available details before checking in a guest.
Agree within the admissions team how to resolve unclear cases with the event organisers.

FAQ

Does every guest need a QR code?

No. Guests can also be checked in using the guest list.

Do I need to check in a guest using both the list and a QR code?

No. The two methods are alternatives. After using your chosen method, check that the check-in has been recorded.

What should I do if a guest is already shown as checked in?

Check that you have the correct guest entry. Clarify any uncertain status with the admissions team before taking further action.